Account Management

Delete your account

You can delete your Workermo account at any time. Here's exactly what happens to your data when you do.

Get started

How to request deletion

📱

Option 1 — In the app

Go to More → Settings → Account → Delete Account and follow the confirmation steps. Your request is processed immediately.

✉️

Option 2 — Email us

Send a request to support@workermo.com from the email or phone number linked to your account. Processed within 7 business days.

Your data

What gets deleted

When your account is deleted, we permanently remove or anonymize the following

✓Your name, phone number, and profile photo

✓Your bio, service listings, skills, and availability settings

✓Your chat messages and conversations

✓Your saved workers, favorites, and preferences

✓Your device push token and notification history

✓Your verification documents (ID, clearance uploads)

✓Your location data and proximity settings

Legal & safety

What we retain, and why

Some data must be kept after deletion to comply with legal, financial, and platform safety obligations. Retained data is anonymized or de-identified where possible.

Transaction records

Booking amounts, fees, and payout records are kept for accounting and tax compliance (typically 7 years under Philippine BIR requirements).

Dispute and refund records

Retained for the duration of any open dispute, then anonymized.

Reviews you received

Public reviews on completed bookings may remain on the platform, attributed anonymously.

Fraud and abuse signals

Anonymized flags kept to protect the platform and other users.

Check first

Before you delete

📋

Active bookings

You cannot delete your account while you have an active or pending booking. Complete, cancel, or resolve any open bookings first.

💰

Pending payouts (Workers)

Ensure your payout has been processed before deleting. Unprocessed payouts may be forfeited.

⚖️

Open disputes

Wait until any active dispute is fully resolved.

🔒

Account recovery

Deletion is permanent and cannot be undone. You'll need to create a new account if you return to Workermo.

What to expect

Deletion timeline

In-app requests

Processed immediately once you confirm.

Email requests

Completed within 7 business days.

After processing

Your account is no longer accessible and your personal data is removed from active systems. Some data may remain in encrypted backups for up to 30 days before being purged.

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